Sustenance Engineering
One of the bigger challenges of Software Product Development is supporting existing customers. Organizations are in constant need of upgrading their products to newer technologies and adding new features to successfully compete in the market. Meanwhile, newer product versions and support requests often overwhelm teams and impact the product in such markets. CAMO’s sustenance engineering service team takes the responsibility of supporting existing product versions and thus alleviates the pressures of support on the customers so that they focus on new feature development.
CAMO’s sustenance engineering service provides the following advantages:
- Focus on releasing newer version of the products leaving the sustenance to CAMO
- CAMO brings a systematic knowledge transfer process and streamlined takeover model of your products
- CAMO provides L3 support and takes ownership of fixing bugs or code level issues in the product
- CAMO provides you the flexibility to use the support team for development tasks while there is a dip in support work
CAMO’s offerings in sustenance engineering include:
- Enhancements and bug fixing
- Forward/backward porting to merge enhancements with the core product development efforts
- Systematic release cycles for service packs and patch releases