Usability Testing
Users today understand the significance of high quality user interface. Some of the key elements of usability include
- Discoverability
- Efficiency
- Desirability
- Accessibility
CAMO’s test team assists you with your product usability testing. Our team understands the key elements of this testing and is able to test for a user centric design and evaluate a product for usability. Post the evaluation, the CAMO team conducts usability study with end users, observes and documents results of the study. Various metrics are then collected by the team including:
- Ease of finding features
- Need for help to execute functionality
- Time to complete a process
- Click metrics
- Learnability
- User feedback
Using these metrics, CAMO provides a detailed feedback as well as recommendations for improving the usability of the system. Improved usability results in improved customer satisfaction and reduced customer service costs.